Frequently Asked Questions

It's simple: browse our products, pick your size, click + Add, then go to your cart and click Checkout. Fill in your delivery details, choose a payment method, and you're done.

No account needed — every order is guest checkout. Use Track My Order (your Order ID + phone number) anytime to check its status.

Absolutely! We love WhatsApp orders. Just message us at 86889 30063 with:

• Product name and quantity
• Your delivery address
• Your preferred payment method

We'll confirm your order and share payment details within a few hours.

No account required. We support full guest checkout. Just enter your name, phone, email and address at checkout. Your email is only used to send your order confirmation.

To check on a past order, use Track My Order with your Order ID and phone number — no login needed.

There is no minimum order value. You can order a single item if you like.

We start packing orders quickly, but if you need to modify or cancel, contact us within 2 hours of placing the order on WhatsApp at 86889 30063.

Once the order is dispatched, it cannot be cancelled. Please refer to our Returns Policy if you need to return after delivery.

Once your order is dispatched, we'll send the tracking details to your WhatsApp or email. You can also message us anytime at 86889 30063 for a status update.

Yes, every jar is made from scratch in our home kitchen in Hyderabad, Telangana using traditional family recipes. We make in small batches so you always get fresh product, never stock sitting in a warehouse for months.

Zero preservatives. Zero artificial colours. We use only natural ingredients: wood-pressed oil, traditional spices, salt, and the freshest produce. The natural acidity of our pickles is what keeps them shelf-stable.

Most of our products are vegetarian (marked with a green dot on the product page). Non-vegetarian items like Chicken and Prawn pickles are clearly marked with a red dot. Check the product label before ordering.

Our products may contain or come into contact with:

• Mustard seeds
• Fenugreek
• Peanuts
• Sesame seeds
• Tree nuts (cashews, almonds)
• Coconut

Spice levels vary by product. Our Gongura and Chicken pickles tend to be bolder, while our Sweets and Podis are milder. Each product description mentions the flavour profile. When in doubt, message us on WhatsApp and we'll recommend the right one for you.

Shelf life varies by product type:

• Pickles (oil-based): 3–6 months when stored properly
• Sweets (Ladoo, Barfi): 2–4 weeks
• Snacks (Murukulu, Chips): 2–3 weeks
• Podis (dry powders): 2–3 months

The best-before date is printed on each package. Always use a dry, clean spoon when serving.

We deliver pan-India. Whether you're in Hyderabad or Delhi, Mumbai or Chennai, we ship everywhere across India.

International shipping is not available currently. Follow us on Instagram for updates.

We prepare and dispatch your order fresh. Transit time after dispatch:

• Hyderabad & Secunderabad: 24–48 hours
• Rest of Telangana & AP: 2–3 business days
• Other States (Pan India): 3–6 business days

An estimated delivery charge is calculated at checkout based on your pincode and order weight, typically ₹45–₹99 depending on location (a flat ₹79 for select pincodes near our Saidabad kitchen). See our Shipping Policy for the full breakdown. If the actual charge is higher, we'll confirm it with you on WhatsApp before dispatch.

We take packaging very seriously. Every order is:

• Individually bubble-wrapped
• Packed in sturdy corrugated boxes
• Sealed leak-proof before dispatch

In the rare event that something arrives broken or leaking, we will replace it immediately, no questions asked. See our Returns Policy.

We accept:

• Online payment: Credit card, debit card, UPI, net banking, wallets (via Razorpay, fully secure)
• Manual UPI: GPay, PhonePe, Paytm direct transfer
• WhatsApp order: Pay via UPI after confirming on WhatsApp

Yes, 100% safe. We use Razorpay, one of India's most trusted payment gateways. Your card details are never stored on our servers. The entire payment is handled on Razorpay's PCI-DSS certified infrastructure.

Our website also runs on HTTPS with strict security headers for complete end-to-end encryption.

We do not offer COD at this time. We accept online payments and UPI transfers.

If you're not comfortable with online payment, you can order on WhatsApp and pay via UPI before dispatch.

Once you complete your UPI transfer, please send the payment screenshot to us on WhatsApp at 86889 30063. We'll confirm and begin packing your order right away.

Because our products are homemade food items, we do not accept returns for change of mind. However, we have a 100% replacement guarantee if your order:

• Arrives damaged or broken
• Has a leaked package
• Is the wrong product
• Has an expired best-before date

See the full details in our Shipping & Returns Policy.

We're so sorry to hear that. Please:

• Take a clear photo or video of the damaged packaging and product
• WhatsApp it to us at 86889 30063 within 48 hours of delivery

We'll arrange a free replacement or issue a full refund, whichever you prefer.

Once approved, refunds are processed within 5–7 business days back to your original payment method. UPI refunds are typically faster (2–3 days).

• Store in a cool, dry place away from sunlight
• Always use a clean, dry spoon. Moisture speeds up spoilage
• Refrigerate after opening for best results
• Keep the lid tightly closed after every use

Once opened and refrigerated:

• Oil-based pickles: 2–3 months
• Sweets: 1–2 weeks
• Snacks: 1–2 weeks (keep airtight)
• Podis: 1–2 months

If you notice any change in smell, colour or taste, please discard.

No. Before opening, pickles can be stored at room temperature in a cool, dry place. Refrigeration is recommended after opening to extend freshness.

All products are made in a clean home kitchen with strict hygiene practices:

• Ingredients sourced fresh from trusted local suppliers
• Made in small batches to ensure freshness
• Food-safe jars and packaging used throughout
• No cross-contamination with non-food items